Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 13, 2015 09:43 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MQZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4F:B4:E4
	Wireless NIC	00:1E:C2:C5:C7:A2
	Bluetooth NIC	00:1E:C2:99:40:44

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Apr 13, 2015 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Apr 13, 2015 10:38 AM	I updated fire fox, chrome and flash.	Add Attachment
Nick Moore	Apr 13, 2015 09:55 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Apr 13, 2015 09:43 AM	**This is an email** yes it is asking for admin rights when i go to update a browser, the # is 20071110	Add Attachment
Katie Halvorson	Apr 13, 2015 09:43 AM	**This is an email** Hello My Computer in the ASWOU office is needing to have its web browsers updated again. Its the mac computer in the ASWOU office. Thank you -- Kellon Hughes ASWOU Vice President aswouvp@wou.edu 503-838-8553	Add Attachment