Service Request Ticket - # 56576

Service Request Information

CONTACT Name Taylor, Ella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2015 12:33 PM
Department The Research Institute Phone 88589
Location Email taylore@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120365[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02JF4FRDRVG Location PDR 2023 Giveaway

CPU Intel Core i7(2.0GHz, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 for MAC std from P0087063

Wireless NIC 14:10:9F:ED:07:EE


Bluetooth NIC 14:10:9F:ED:07:EF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 13, 2015 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 13, 2015 03:18 PM 
All prepped - left VM and leaving laptop at SRD
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Ruby Tidwell Apr 13, 2015 02:58 PM 
The partition was corrupted and did not allow 
me to repair it.

Talked to Ella - she had nothing saved locally 
and everything backed up.

Erased corrupted partition and performed clean 
install, ran updates
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Katie Halvorson Apr 13, 2015 12:33 PM 
Todd 109
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Katie Halvorson Apr 13, 2015 12:33 PM 
Laptop won't boot up.
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