Service Request Ticket - # 56577

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2015 12:59 PM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886819 Location PDR

Model 4620/DT Hostname ns114.wou.edu / ns-ns114
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:38

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 15, 2015 12:00 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 15, 2015 12:00 PM 
Printer is having an issue with DHCP

set it to static
IP:140.211.76.44
subnet:255.255.254.0
gateway:140.211.76.1

Did test prints and email Philip to let him know.
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Megan Thibeault Apr 15, 2015 10:25 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Apr 13, 2015 02:53 PM 
Classes in session for the rest of the day..
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Ruby Tidwell Apr 13, 2015 02:52 PM 
Working with Paul on this -

The port is active

Printer is using IP 169.254.235.147 
but should be 140.211.76.44
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Ruby Tidwell Apr 13, 2015 01:19 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Apr 13, 2015 12:59 PM 
I asked telecom to look at the network ports in
that room. When I took the pinger over last week
it was dead. Can you ask a tech to go look at the
printer and have them take the pinger with them.
The pinger is in the small closet to the left of
my desk on the top shelf.

Thanks 

Sent from my iPhone

Begin forwarded message:

> From: Philip Wade 
> Date: April 13, 2015 at 12:25:08 PM PDT
> To: Shandelle Pepper ,
Megan Eichler , Phil Wade

> Cc: stuntznerj@wou.edu
> Subject: Re: concerning printer 20130456[Edit Inv] in NS 114
>
> Printer is still not on-line. Please have
someone come and fix. thanksphilip
>
> On Wed, Apr 8, 2015 at 1:26 PM, Shandelle Pepper
 wrote:
>
>     Hello Philip,
>
>     The printer in NS 114 is all fixed with zero
noises. The prints are also coming out extremely
clear. I have a tech coming in at 3PM today who
will be helping me deliver the printer back to NS
114. If you have any other questions or concerns
please let me know.
>
>     Thank you,
>     Shandelle Pepper
>
>     On Wed, Apr 8, 2015 at 12:10 PM, Megan
Eichler  wrote:
>
>
>
>         Sent from my iPhone
>
>         Begin forwarded message:
>
>>         From: Philip Wade 
>>         Date: April 8, 2015 at 12:06:43 PM PDT
>>         To: Megan Eichler ,
UCS ServiceRequest 
>>         Cc: Jeanie Stuntzner
, Phil Wade 
>>         Subject: concerning printer 20130456[Edit Inv] in
NS 114
>>
>>         Just checking on the status of Printer
WOU 20130456[Edit Inv] from NS 114 (it is now at UCS under
repair). The print cartridge has arrived and is in
NS 104 (Division office). Room NS 114 is available
from 12-2pm and 3-4pm today Wednesday April 8 and
All day Thursday and Friday this week. thankshilip
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