Service Request Ticket - # 56583

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2015 04:15 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131006[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LZF6T6 Location Going to PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:ED:AD


Bluetooth NIC 48:D7:05:B6:ED:AE

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 14, 2015 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 14, 2015 11:18 AM 
I was able to get hold of Jennifer and help her
resolve the problem she was encountering
connecting to university Wifi. I also map her
network drives everything works just fine.
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Megan Thibeault Apr 14, 2015 09:56 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Apr 14, 2015 08:33 AM 
Left VM
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Kevin Thibeault Apr 13, 2015 04:15 PM 
****This is an email****
My colleague Jennifer Keen has a WOU Mac laptop.
We need help with the following two issues:

1. Instead of automatically connecting to WOU
wi-fi, she is prompted to download Cisco and sign
in every time she opens it.

2. Her network drives are not mapped correctly.
Right now, she has other users' drives loaded on
her desktop but not her own.

Thanks for your help!

**
She is here all day today and tomorrow
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