Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Apr 14, 2015 08:20 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 21, 2015 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 21, 2015 01:48 PM	replaced the black toner, good to go	Add Attachment
Alyssa Little	Apr 21, 2015 11:23 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Apr 21, 2015 11:23 AM	She called and said that since the fuser was swapped, the printer has been printing horizontal lines on all print jobs	Add Attachment
Megan Thibeault	Apr 20, 2015 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 20, 2015 11:06 AM	new fuser came in	Add Attachment
Megan Thibeault	Apr 14, 2015 01:03 PM	left June a VM-fuser is going to get replaced	Add Attachment
Miles Rakestraw	Apr 14, 2015 01:01 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 14, 2015 10:42 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Meghann Thilberg	Apr 14, 2015 08:20 AM	Printer in the admin office is saying "jammed" after they have cleaned it out. She said you've been fixing this printer, so I figured I would make the request out to you.	Add Attachment