Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Apr 14, 2015 08:44 AM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120365 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF4FRDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087063
	Wireless NIC	14:10:9F:ED:07:EE
	Bluetooth NIC	14:10:9F:ED:07:EF

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 14, 2015 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 14, 2015 03:08 PM	Added user's WOU account. Had to restart multiple times for the changes to take though. Added her as admin.	Add Attachment
Lexie Widmer	Apr 14, 2015 12:53 PM	Task reassigned to Lexie Widmer.	Add Attachment
Babatunde Idahor	Apr 14, 2015 11:43 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Apr 14, 2015 11:32 AM	Got a call saying that she will be available today between 2:30 and 3	Add Attachment
Babatunde Idahor	Apr 14, 2015 11:00 AM	Ella Taylor wasn't in her office(at a meeting). I will check on her later on in the day.	Add Attachment
Babatunde Idahor	Apr 14, 2015 09:27 AM	Task reassigned to Babatunde Idahor.	Add Attachment
John Rushing	Apr 14, 2015 08:46 AM	she will be available today from now until 9am or after 2pm.	Add Attachment
John Rushing	Apr 14, 2015 08:44 AM	She needs Admin rights on her Mac and also needs help setting her mail back up. She just got her laptop back from us SR 56576.	Add Attachment