Service Request Ticket

Service Request Information

CONTACT	Name	Shults, Kelsey	Date	Apr 15, 2015 02:40 PM
	Department	Student Engagement	Phone	88064
	Location		Email	shultsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110026 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TE1DRJ7	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:07:9F:03
	Wireless NIC	E4:CE:8F:49:36:22
	Bluetooth NIC	E4:CE:8F:49:36:23

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Apr 16, 2015 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Apr 16, 2015 11:05 AM	Delivered.	Add Attachment
Babatunde Idahor	Apr 16, 2015 10:11 AM	Laptops are ready!!	Add Attachment
Babatunde Idahor	Apr 15, 2015 04:05 PM	Mobile accounts activated and updates completed.Had to run the image on wou# 20130078.	Add Attachment
Babatunde Idahor	Apr 15, 2015 04:01 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Apr 15, 2015 02:40 PM	**This is an email** Hello, Last time Lexi was here she mentioned that our Macs needed to be updated, so I've collected them all and they are ready if you don't mind sending someone over to update them all. We've been having troubles with them turning on and logging on. They are the laptops we check out at the Information Desk in the Werner University Center. The numbers for them are: 20110026 20130077 20130078	Add Attachment