Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Apr 16, 2015 08:52 AM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080605 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22 in UltraSharp 22in FPW Monitor
	Serial No.	CN0H069H7287289I0GDM	Location	PDR

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	ucsbanner@wou.edu	88926

Entered by	Date	Memo
Banner Support			Email Public
Entered by	Date	Memo
Mike Soukup	Oct 18, 2016 04:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Oct 18, 2016 04:28 PM	This has been resolved.	Add Attachment
Ron Swartzendruber	Apr 16, 2015 05:04 PM	Task reassigned to Banner Support.	Add Attachment
Ron Swartzendruber	Apr 16, 2015 05:04 PM	This was mistakenly assigned to me, and I'm not sure who is the best person to help. Reassigning to Banner Support.	Add Attachment
Ryan Ripp	Apr 16, 2015 11:54 AM	Valerie called in once more. She would like to be contacted by phone before a technician helps her with her issue.	Add Attachment
Emily Watson	Apr 16, 2015 10:48 AM	Valerie called again, a tech has not come by yet. She is available most of the afternoon from now until 4:30. But will be out of the financial aid office from 12:00-1:00pm.	Add Attachment
Meghann Thilberg	Apr 16, 2015 08:52 AM	Valerie and the staff in financial aid are unable to log in to banner this morning. If you can take a look or have one of the techs go over there and help that would be great. And if you could let her know or me know when it is fixed, I would appreciate it.	Add Attachment