Service Request Ticket - # 56623

Service Request Ticket - # 56623

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Service Request Information

CONTACT	Name	Student, Student	Date	Apr 16, 2015 02:05 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100602 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	2HFT9P1	Description	Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
	Serial No.	2HFT9P1	Location	Under stand up desk, wipe in 2 wks
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D0:7C:DD

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Apr 17, 2015 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Apr 17, 2015 03:36 PM	Delivered to HWC 303.Set is complete.	Add Attachment
Megan Thibeault	Apr 17, 2015 02:48 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Apr 17, 2015 02:18 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Apr 17, 2015 11:54 AM	It looks like updates have already been ran by someone.	Add Attachment
Vikas Sharma	Apr 17, 2015 08:40 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Apr 17, 2015 08:40 AM	Old Imaged was used so after talking to Megan i started staff image.	Add Attachment
Vikas Sharma	Apr 17, 2015 08:10 AM	Task reassigned to Vikas Sharma.	Add Attachment
Lexie Widmer	Apr 16, 2015 04:20 PM	Started image.	Add Attachment
Miles Rakestraw	Apr 16, 2015 03:57 PM	Installed new hard drive. Machine needs to be imaged. PC is on the student tech desk.	Add Attachment
Miles Rakestraw	Apr 16, 2015 03:24 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Apr 16, 2015 03:24 PM	Ran diagnostics and received hard drive failure. Brought back to office for further troubleshooting.	Add Attachment
Miles Rakestraw	Apr 16, 2015 02:49 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Megan Thibeault	Apr 16, 2015 02:38 PM	open the rest of the day and tomorrow.	Add Attachment
Ryan Ripp	Apr 16, 2015 02:05 PM	A computer in the lab over in HWC 303 is stuck on the "Startup Repair" error screen "like, all day".	Add Attachment