Service Request Ticket - # 56624

Service Request Ticket - # 56624

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Service Request Information

CONTACT	Name	Taylor, Ella	Date	Apr 16, 2015 02:08 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120365 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF4FRDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087063
	Wireless NIC	14:10:9F:ED:07:EE
	Bluetooth NIC	14:10:9F:ED:07:EF

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 07, 2016 08:52 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Oct 07, 2016 08:52 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	Jul 06, 2016 08:39 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jun 16, 2015 01:54 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Megan Thibeault	Jun 16, 2015 01:54 PM	Meet with Ella today, let her know the update that we've had. Using gmail and google calendar etc. I said I will let her know when Google and single signon is working correctly.	Add Attachment
Megan Thibeault	Jun 16, 2015 08:10 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 10, 2015 03:09 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ruby Tidwell	Jun 10, 2015 01:15 PM	I believe this email pertains to SR 57118	Add Attachment
Ryan Ripp	Jun 04, 2015 02:42 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Ryan Ripp	Jun 04, 2015 02:42 PM	**This is an email** Hello, Ella Taylor (director of TRI) and Linda McDowell (director of the NCDB project at TRI) have given approval to send my MacBook in to Apple for repairs. The repair can be invoiced against index numbers 493 and 100. Thanks and please let me know if you have any questions. Jeff Denton Developer \| Designer \| Webmaster	Add Attachment
Lexie Widmer	Apr 20, 2015 04:59 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lexie Widmer	Apr 20, 2015 04:45 PM	**This is an outgoing email** Hi Ella , We were just following up with you regarding a service request that we have for you to set up Apple Mail. (#56624) Recently, Google pushed out an update that is not allowing the Apple Mail to sync with our Portal Single Sign on. Basically, it keeps users from properly logging into their accounts, like you're experiencing now. Our Desktop Support staff will be making this issue a priority during this week. In the meanwhile, we recommend that you access your WOU account through Portal in your preferred web browser. We can keep this task open as we continue to work on it. Feel free to contact me with any questions or concerns. Thanks, Lexie Widmer Desktop Support 88925	Add Attachment Public
Lexie Widmer	Apr 16, 2015 03:00 PM	In a previous ticket, I attempted to add her wou account to Mac mail, in Yosemite. It worked for the mail (adding manually as described in our email), but apparently not for the calendars.	Add Attachment
Megan Thibeault	Apr 16, 2015 02:36 PM	Mac mail has issues with our single sign on, I sent out an email to ucstechinfo with more info about this.	Add Attachment
Ryan Ripp	Apr 16, 2015 02:08 PM	Still having problems with google calendar/mail. Continues password request for calendar. She would like to be called to schedule a meeting time.	Add Attachment