Service Request Ticket

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CONTACT	Name	Bull, Robbin	Date	Apr 17, 2015 09:49 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130784 (opens in a new window)	Bldg/Room	HWC
	Service Tag	7W2VYZ1	Description	Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
	Serial No.	7W2VYZ1	Location	Clayton Jones Sound Program Computer
	CPU	Intel core i7-4800MQ(2.7GHz quad core, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),
	Wired NIC	EC:F4:BB:2C:7B:2C
	Wireless NIC	C4:D9:87:B2:C7:D5
	Bluetooth NIC	C4:D9:87:B2:C7:D9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 22, 2015 09:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 22, 2015 09:33 AM	Robin left an email on 4/17/2015 saying that the computer was backup after a reboot and was working. I called her today to confirm that the computer was still functioning. She said it was still working so we are removing the task.	Add Attachment
John Rushing	Apr 17, 2015 03:20 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
John Rushing	Apr 17, 2015 12:41 PM	sent: 11:59am John, I had to leave the office at 11:30. I tried to reboot one more time right before I left and it has restarted and seems to be running. I have a webinar in about an hour so we will see how it goes. I have a back-up computer with me, just in case. I will keep you apprised of how it is working. Thank you, Robbin	Add Attachment
John Rushing	Apr 17, 2015 11:54 AM	sent an email as well.	Add Attachment
John Rushing	Apr 17, 2015 11:45 AM	left VM	Add Attachment
Katie Halvorson	Apr 17, 2015 11:09 AM	**This is an email** Haven't seen anyone yet. If it is helpful information, when the blue screen came up there was a lot of information on the screen. I was only able to catch one phrase before it went away. It was, "collecting data for crash dump". That didn't sound good. Thanks, Robbin	Add Attachment
Katie Halvorson	Apr 17, 2015 10:20 AM	**This is an email** Thanks. I was in the middle of hosting a web meeting at the time it occurred that just ended at 9:50 and was trying to pull out a back-up computer to keep the meeting going while sending the preliminary information to you. Didn't have time to get you all of the details. Would like to at least find out if it is a quick fix (doubtable) or will take some time. Robbin	Add Attachment
Katie Halvorson	Apr 17, 2015 10:07 AM	**This is an email** Thank you, I need to leave the office today at 11:30am. Will someone be able to take a look before then?	Add Attachment
Megan Thibeault	Apr 17, 2015 10:03 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 17, 2015 10:03 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Apr 17, 2015 10:03 AM	Can you please help this user out. They need to try and recover some files.	Add Attachment
Katie Halvorson	Apr 17, 2015 09:49 AM	**This is an email** Please see message on screenshot. All of sudden machine stopped, blue screen with text (didn't have time to capture), then restarted. First time message in screenshot showed I restarted. Same message came up. I have a couple of files I need off of C drive for meeting this afternoon. Thanks, Robbin	Add Attachment unnamed.jpg