Service Request Ticket

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Apr 17, 2015 09:50 AM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	DPH61M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2010 installed as 2007 from P0074957; Supertintin Skype video Call Recorder from VISA2013004037
	Wired NIC	00:26:B9:D1:7F:0A
	Wireless NIC	00:23:14:64:F5:68
	Bluetooth NIC	70:F1:A1:51:49:82

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Apr 22, 2015 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Apr 17, 2015 01:48 PM	The issue was not resolved. They needed to start the interview and just did without the software for now. The software still needs the license code to get out of demo mode.	Add Attachment
Nick Moore	Apr 17, 2015 10:10 AM	I spoke with the lady at the front desk she told me that Nathan stop by and resolve the situation. She also said that after the interview if the problem is still going on she will call us and have us come back	Add Attachment
Megan Thibeault	Apr 17, 2015 09:58 AM	Task reassigned to Nick Moore.	Add Attachment
Tricia Flaherty	Apr 17, 2015 09:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 17, 2015 09:51 AM	should be at version 1.2	Add Attachment
Tricia Flaherty	Apr 17, 2015 09:50 AM	They were just starting an interview so they may want to wait tell interview is done but will need this ASAP License info at: T:\SuperTinTin	Add Attachment