Service Request Ticket - # 56629

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2015 10:28 AM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101472[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 450VJQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 450VJQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:35:64

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 21, 2015 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 21, 2015 12:13 PM 
Re-image the machine and it work just fine. Return
the machine to the user.
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Ruby Tidwell Apr 17, 2015 10:57 AM 
Task reassigned to Dyl Karbia.
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Ruby Tidwell Apr 17, 2015 10:57 AM 
Called - he has already scheduled a meeting with 
Dyl at 2:30 today
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Ruby Tidwell Apr 17, 2015 10:53 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Apr 17, 2015 10:28 AM 
His computer now says "this copy of windows is not
genuine" when he came back to his computer.  He
turned it on and this is what came up.  Everything
seems to be working fine, just worried about the
error.
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