Service Request Ticket

Service Request Information

CONTACT	Name	Saxowsky, Denvy	Date	Apr 17, 2015 11:31 AM
	Department	College of Education	Phone	88760
	Location		Email	saxowsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140004 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL147537	Location	PDR
	Model	ColorQube 8870	Hostname	lab-todd139/lab-todd139color- itc001.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.24 Metered pin: 9646	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:54:1C:47

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 05, 2015 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 05, 2015 10:56 AM	he was out of print credits	Add Attachment
Megan Thibeault	May 05, 2015 10:46 AM	Task reassigned to Megan Eichler.	Add Attachment
Alyssa Little	May 05, 2015 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	May 05, 2015 10:44 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	May 05, 2015 10:44 AM	He came in and said that the same issue is happening, he sends print jobs to the printer in ITC 001 and the printer never seems to receive them Needs help ASAP he said he has class starting at 11 but you can go into the class	Add Attachment
Ruby Tidwell	Apr 17, 2015 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 17, 2015 12:38 PM	Printer was paused and wouldn't allow me to resume it. Restarted and then was able to print.	Add Attachment
Ruby Tidwell	Apr 17, 2015 11:38 AM	001 is open from noon for the rest of the day	Add Attachment
Ruby Tidwell	Apr 17, 2015 11:35 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Apr 17, 2015 11:31 AM	When he sends jobs to the printer, it says it was sent but no print jobs are there. He tried both the color and black and white side and still the same problem. He tried from one computer (instructor station) in the ITC001 lab.	Add Attachment