Service Request Ticket - # 56637

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2015 02:48 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. HX60N32 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db

Wired NIC 34:E6:D7:55:9D:C4


Wireless NIC 80:00:0B:8A:B9:02


Bluetooth NIC 80:00:0B:8A:B9:06

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 29, 2015 04:14 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 29, 2015 04:14 PM 
delivered on 4/29/2015
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John Rushing Apr 29, 2015 02:37 PM 
Oracle client, AsureID, and Fargo printer are 
installed.  Ready for delivery.
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John Rushing Apr 29, 2015 02:31 PM 
Laptop 20140563[Edit Inv] needs Fargo Printer installed
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John Rushing Apr 29, 2015 02:15 PM 
Laptop 20140563[Edit Inv] needs Oracle Client installed and 
AsureID installed.
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John Rushing Apr 29, 2015 02:15 PM 
Laptop 20110004[Edit Inv] needs to have AsureID removed and 
deactivated.
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Megan Thibeault Apr 28, 2015 09:25 AM 
Task reassigned to John Rushing.
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Ruby Tidwell Apr 20, 2015 03:18 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Apr 20, 2015 01:28 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Apr 20, 2015 01:24 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Apr 20, 2015 01:24 PM 
Joined to domain, ran updates, added user as 
admin, installed sophos, etc.

Ready to be deployed
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Nick Moore Apr 20, 2015 10:10 AM 
Started Image.
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Sarah Pettigrew Apr 17, 2015 02:48 PM 
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Chelsee Blatner in WUC 210. The WOU # of the laptop is 20140563[Edit Inv]. 
This is a replacement for W#20110004[Edit Inv] ID card laptop. The new 
equipment is on the shelves across from the restroom in ITC 009.
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