Service Request Ticket - # 56640

Service Request Ticket - # 56640

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Service Request Information

CONTACT	Name	Wu, Yanwei	Date	Apr 17, 2015 04:38 PM
	Department	Computer Science Division	Phone	89121
	Location		Email	wuya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140562 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
	Serial No.	C02PJ2KCFVH6	Location	for Yanwei Wu, replacing W#20101324
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office for MAC 2011 from XXXX201404298
	Wireless NIC	A4:5E:60:C9:91:E5
	Bluetooth NIC	A4:5E:60:C9:91:E6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 12, 2015 08:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 12, 2015 08:10 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	May 12, 2015 08:10 AM	returned 20101324 on 5/11/2015.	Add Attachment
John Rushing	May 05, 2015 12:45 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	May 04, 2015 09:12 AM	Delivered 20140562 laptop on 5/4/2015. She needed more time for backing off her files and installing applications. Will return Laptop 20101324 on 5/11/2015. Added her account as a mobile admin, added/tested printers. Setup drive mappings.	Add Attachment
John Rushing	May 01, 2015 04:32 PM	scheduled for 9am Monday may 4th.	Add Attachment
John Rushing	May 01, 2015 03:10 PM	sent email to schedule delivery.	Add Attachment
John Rushing	Apr 29, 2015 01:58 PM	Left another VM for Delivery	Add Attachment
John Rushing	Apr 28, 2015 11:19 AM	left VM to schedule delivery time.	Add Attachment
Megan Thibeault	Apr 27, 2015 01:22 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 27, 2015 01:22 PM	please set this up	Add Attachment
Ruby Tidwell	Apr 20, 2015 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 20, 2015 03:53 PM	Task reassigned to Nick Moore.	Add Attachment
Ruby Tidwell	Apr 20, 2015 03:53 PM	Back on the shelf by the restroom - Nick set it up	Add Attachment
Sarah Pettigrew	Apr 17, 2015 04:38 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Yanwei Wu in ITC 310. The WOU # of the new laptop is 20140562 and the old laptop is 20101324. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment