Service Request Ticket

Service Request Information

CONTACT	Name	Jackson, Trever	Date	Apr 17, 2015 04:57 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	jacksont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101146 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55LVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AC:27

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 22, 2015 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 22, 2015 03:38 PM	Computer was delivered to PS on 4/22/2015.	Add Attachment
John Rushing	Apr 22, 2015 03:37 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Apr 22, 2015 03:24 PM	Task reassigned to Ryan Jennings.	Add Attachment
Vikas Sharma	Apr 22, 2015 10:29 AM	Done imaging and update everything. I left at john desk because he need to install one special software.	Add Attachment
John Rushing	Apr 21, 2015 10:04 AM	Task reassigned to Vikas Sharma.	Add Attachment
John Rushing	Apr 21, 2015 10:04 AM	Vikas is reimaging this computer	Add Attachment
Shandelle Plasker	Apr 17, 2015 04:57 PM	This computer needs to be re-imaged sometime next week. Monday would be awesome but I did tell them some time next week and not a specific date or time. Thank You!	Add Attachment