It appears to be identical replacements, so I'm 
not sure if it is actually running slowly or if 
she just got used to the loaner with fewer 
things on it to slow it down.  I'll check in 
with her to see if it's still happening next 
week.

She was still backing up her files.  I left her 
laptop with her though so she could start using 
it.  I told her I work again on Wednesday and will 
contact her then to pick up the loaner.

According to the enclosed document from Dell, the 
following parts were replaced/repaired:
AC Adapter/Cord, Processor, Heatsink, Motherboard, 
LCD Cover, LCD Panel

Laptop arrived today and looks to be up and 
running.  They didn't wipe the hard drive or 
anything, so it's good to go.

Swapped the loaner, packed up her laptop, and it 
is waiting to be picked up

Talked with Tricia (the investigator 
extraordinaire!) and we figured out a few 
things:

-Publisher is on MSO 2013, so she can have the 
option to downgrade to 2007 but doesn't need to
-The multilanguage pack was not part of Office, 
but part of the OS (see SR 47537) - Tricia is 
investigating this further
-We have no info about Adobe Pro, so we can try 
that code, but if it doesn't work, she can try 
through a different installer or purchase it

Ruby, 
Fran was unable to make the switch today and she
is out tomorrow.  There were other software that
she wanted on the loaner that we did not have time
to install.  I reiterated the warranty conditions
and said that she could switch Monday morning,
thinking that you were working.  If you could get
the following things done on the loaner, whoever
does work Monday should be able to do a simple switch:
- install Office Publisher 2007 that she says was
purchased through WOU
- install Office 2010 with the multilanguage pack
(may need to talk to Tricia)
- configure/add Chinese in the Keyboard Language
system setting. 

-* she wanted Adobe Pro 8 that she got a free
e-license for, but we couldn't switch it over. 
She knows she may have to use terminal server or
the Wyse Application.

Instructions for the person who works Monday
morning are below.  (if you want you can assign it
back to me and I'll do it)

Arrive a little before 9.  If door is locked,
Kathy Heide has key.  She will be teaching in Ed
245, if you have any questions.

Task reassigned to Lexie Widmer.

She also noted that the screen is now acting 
normal for a little while after she restarts, but 
is definitely still having issues.

Prepping 20091437 as loaner - on my desk

Dell box is by my computer for when Fran is ready.
 The shipping label expires before May 28.

Left VM

****This is an email****
 Please document and retain the air bill number on
the box.
If you would like to track the repair status, you
can do so at the following link: Depot Repair Status
 
Service Tag : CBW5GS1
Express Service Code : 26840518705
Dispatch Number : 311450209
Note: It will take approximately 7 - 10 business
days for the system to be returned after the
repairs. If required, our depot team may contact
you for additional information. Post the repairs,
if the issue is still not resolved, please reply
to this email and we will work together to find a
resolution. 

Task reassigned to Lexie Widmer.

She is using her laptop frequently and would 
like to keep it with her as long as possible to 
finish reports.
She asked if we could initiate the repair with 
Dell and take her laptop only when needed.

These are the issues:
Screen dying
Erratic/unresponsive touch pad

In addition, it says it doesn't recognize the 
power from the docking station.

Priority changed from (2) High Priority to (3) Priority.

The laptop is still under warranty - this is 
probably the way to move forward versus a 
replacement laptop

Task reassigned to Ruby Tidwell.

Her programs seem to be running really slow. She
has restarted and still same problems.  She also
noted that the screen seems blurry.  She has the
problem when the computer first starts up and
wants someone to look at it.  The problem isn't as
bad with a light background color.

She has a meeting out of state starting tomorrow
that she would like her laptop for.  She is out
tuesday-friday. Back on Monday.