Service Request Ticket - # 56654

Service Request Information

CONTACT Name Shults, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2015 02:41 PM
Department Student Engagement Phone 88064
Location Email shultsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130080[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. FS2SMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:2C:65:2B


Wireless NIC 0C:84:DC:A6:C9:72


Bluetooth NIC 24:FD:52:36:C7:AC

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Apr 21, 2015 11:07 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Apr 21, 2015 11:07 AM 
Laptop imaged and updated.  Returned to WUC.
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Miles Rakestraw Apr 21, 2015 09:44 AM 
Task reassigned to Miles Rakestraw.
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Lexie Widmer Apr 20, 2015 04:56 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Apr 20, 2015 04:56 PM 
Computer will need to be setup.
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Lexie Widmer Apr 20, 2015 04:38 PM 
Both Memory and regular Diagnostics came up clean.
 Computer is reimaging at my desk.
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Lexie Widmer Apr 20, 2015 03:27 PM 
Startup repair did not work.  Running Windows
Memory Diagnostic Tool.
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Lexie Widmer Apr 20, 2015 02:46 PM 
Task reassigned to Lexie Widmer.
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Kevin Thibeault Apr 20, 2015 02:41 PM 
Received a phone called about the loaner laptops
in the WUC. On one of them when you turn it on
there is a blue screen with the error message
"error a problem has been detected and windows has
been shut down to protect your computer" and than
it shuts down. They would like someone to stop by
and take a look at it.
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