Service Request Ticket - # 56655

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2015 02:50 PM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 90NPZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B0:E7:D0

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Apr 20, 2015 04:23 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Apr 20, 2015 04:23 PM 
Chrome NAPAPI settings with the pluggins 
enabled.Banner is fine now.
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Megan Thibeault Apr 20, 2015 03:37 PM 
Task reassigned to Babatunde Idahor.
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Nick Moore Apr 20, 2015 03:29 PM 
She was busy and asked for me to come back in 30 minutes
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Nick Moore Apr 20, 2015 03:22 PM 
Task reassigned to Nick Moore.
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Kevin Thibeault Apr 20, 2015 02:50 PM 
She called in stating that she can't get into
banner and its telling her that the plug in is not
supported. She would like someone to stop by her
office when possible
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