Service Request Ticket

Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Apr 21, 2015 05:33 PM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130555 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334FDV30	Location	Mickey Pardew, Primary Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147
	Wired NIC	68:5B:35:B2:87:19
	Wireless NIC	60:03:08:EB:D3:C0
	Bluetooth NIC	60:03:08:EB:D3:C1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Apr 22, 2015 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Apr 22, 2015 11:42 AM	Installed and done :)	Add Attachment
Vikas Sharma	Apr 22, 2015 08:27 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Apr 22, 2015 08:27 AM	She emailed me back and ask me to come at 11am today.	Add Attachment
Vikas Sharma	Apr 22, 2015 08:12 AM	Send this email Hello Professor, My name is Vikas Sharma and i am one of the student tech from UCS. Can you please let us know when you will be available so one of us can come and install filmmaker pro in your computer. You can call us at 503- 838-8925. Regards Vikas Sharma	Add Attachment
Tricia Flaherty	Apr 21, 2015 05:33 PM	T:\FileMaker\FileMaker Pro\Filemaker Pro 13 Install on W#20130555 for Mickey Pardew in Special ED Newest installer for MAC is: fmp_13.0.9.904.dmg licensing info is in PDF file: P0097147FileMakerSPED_Pardew.pdf Bob Brownbridge knows the location of the database files she is needing to connect to.	Add Attachment