Service Request Ticket - # 56677

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2015 09:56 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130784[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag 7W2VYZ1 Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. 7W2VYZ1 Location Clayton Jones Sound Program Computer

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),

Wired NIC EC:F4:BB:2C:7B:2C


Wireless NIC C4:D9:87:B2:C7:D5


Bluetooth NIC C4:D9:87:B2:C7:D9

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore May 22, 2015 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore May 22, 2015 10:44 AM 
contacted Robbin to see if the issue was still persisting. waiting on 
a response.
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Nick Moore Apr 22, 2015 10:49 AM 
****This is an outgoing email****
Hi Robbin,

I just wanted to keep in contact with you so we can schedule a time 
to resolve the issue you are having with your laptop. I was also 
wondering if you are able to recreate the issue or if the computer is 
not functioning at all? Also if there is anything else that you are 
encountering? Feel free to contact us at anytime and hopefully we 
can get this resolved as soon as possible.

Thanks
Nick Moore
UCS tech
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Public
Nick Moore Apr 22, 2015 10:39 AM 
She had a sign on her do saying do not disturb I plan to contact her 
in a few minutes.
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Nick Moore Apr 22, 2015 10:30 AM 
Task reassigned to Nick Moore.
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Megan Thibeault Apr 22, 2015 10:05 AM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Apr 22, 2015 09:56 AM 
Laptop got a blue screen again.  She just started 
to do a Firefox update but had not finished it.  
It had a blue screen last week SR 56627, but it 
started working after a reboot.
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