Service Request Ticket - # 56688

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2015 01:53 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20110026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TE1DRJ7 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:07:9F:03


Wireless NIC E4:CE:8F:49:36:22


Bluetooth NIC E4:CE:8F:49:36:23


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Apr 22, 2015 02:31 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Apr 22, 2015 02:31 PM
I went over there and installed flash, Imovie opened up fine after 
that. They had another computer that wasn't working, a laptop that 
froze on updates. I restarted it, installed updates, restarted again, 
and it was fine.
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Megan Thibeault Apr 22, 2015 01:58 PM
Task reassigned to Zach Myers.
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Kevin Thibeault Apr 22, 2015 01:53 PM
Student used this laptop and returned it to the
info desk stating that the Imovie was not working
because the flash player needs to be reinstalled.
They tried to reinstall it but there was another
error message stating that their was not enough
memory.
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