Service Request Ticket

Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Apr 22, 2015 05:08 PM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100088 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27JWMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:04:63

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Apr 24, 2015 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Apr 24, 2015 11:30 AM	updated and ready to go	Add Attachment
Nick Moore	Apr 24, 2015 10:54 AM	Task reassigned to Nick Moore.	Add Attachment
Zach Myers	Apr 23, 2015 02:47 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Apr 23, 2015 02:47 PM	Went over but he wasn't there, left VM. Phone number is 14215.	Add Attachment
Lexie Widmer	Apr 23, 2015 02:34 PM	\\installs\installs$\Spss\SPSS22StatisticsSTD_AuthUser\Desktop 22.0 for Base and all Modules Academic Microsoft Windows	Add Attachment
Zach Myers	Apr 23, 2015 02:32 PM	Task reassigned to Zach Myers.	Add Attachment
Kevin Thibeault	Apr 22, 2015 05:08 PM	He would like to have SPSS installed on his desktop so he doesn't have to connect manually through the terminal server each time.	Add Attachment