Service Request Ticket

Service Request Information

CONTACT	Name	Shults, Kelsey	Date	Apr 23, 2015 08:24 AM
	Department	Student Engagement	Phone	88064
	Location		Email	shultsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 24, 2015 02:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 24, 2015 02:26 PM	Received the faulty machine from the WUC information desk. With series of troubleshooting done. I realize the hard drive was bad in so doing I replace it with a used hard drive and installed the operating system and did the necessary setup.	Add Attachment
Babatunde Idahor	Apr 23, 2015 09:11 AM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	Apr 23, 2015 09:03 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Meghann Thilberg	Apr 23, 2015 08:24 AM	Andrea Dickson rented a laptop from the school and it shows an error screen saying "unmountable boot screen". He has left the laptop with the info desk at the WUC if you could goo take a look at it.	Add Attachment