Service Request Ticket

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Service Request Information

CONTACT	Name	Nail, Ike	Date	Apr 23, 2015 11:13 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Apr 23, 2015 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Apr 23, 2015 02:30 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Apr 23, 2015 02:24 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Zach Myers	Apr 23, 2015 02:24 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Zach Myers	Apr 23, 2015 02:24 PM	Ike has a few questions regarding his bookmarks and wants to talk to Tunde about it, I've emailed both of them and opened the task for now.	Add Attachment
Zach Myers	Apr 23, 2015 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Apr 23, 2015 02:13 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Apr 23, 2015 02:13 PM	I went over to test using Dave McEvilly's 12 year old external cd drive. It worked fine so Ike said he'd purchase an external cd drive.	Add Attachment
Zach Myers	Apr 23, 2015 01:29 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Apr 23, 2015 01:29 PM	I went to check whether and external CD drive would help, but external Superdrives are only compatible with Macbook Pros that don't already have a CD drive built in, so I wasn't able to complete the test.	Add Attachment
Babatunde Idahor	Apr 23, 2015 01:10 PM	Task reassigned to Zach Myers.	Add Attachment
Babatunde Idahor	Apr 23, 2015 01:10 PM	The sound settings are fine.I tried to reset the PRAM and NVRAM on the machine - but it didn't work either.I suggest trying out with an external CD-drive to confirm if the problem is coming from the mac's CD drive. If the problem persist.That would mean the CD-drive is fried. Zack is going over to run the test.	Add Attachment
Babatunde Idahor	Apr 23, 2015 12:10 PM	Task reassigned to Babatunde Idahor.	Add Attachment
John Rushing	Apr 23, 2015 11:13 AM	He is unable to play audio CD's on his Apple laptop.	Add Attachment