Service Request Ticket

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Service Request Information

CONTACT	Name	Brownbridge, Robert	Date	Apr 23, 2015 01:57 PM
	Department	Deaf Studies and Professional Studies	Phone	88961
	Location		Email	brownbr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120658 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80D0DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808, TRANSFERED SEPT2016 DO NOT REINSTALL--Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED FROM W#20080823 was Scarlato to Bob Brownbridge W#20120658 APRIL2015
	Wired NIC	10:DD:B1:9D:DE:03
	Wireless NIC	8C:2D:AA:47:7B:81
	Bluetooth NIC	8C:2D:AA:47:7B:82

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Apr 30, 2015 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Apr 30, 2015 10:21 AM	**** E-mail *** Good-morning Prof. Brown, Your computer has been fixed;the file-maker- version 5 is updated and registered.It's been delivered and setup in your office for use.The boot-up process is fine now. regards.	Add Attachment
Babatunde Idahor	Apr 29, 2015 03:34 PM	FileMaker 12v5 was successfully updated.Mac machine would need to be delivered on Monday first thing in the morning.	Add Attachment
Katie Halvorson	Apr 29, 2015 10:23 AM	Friday afternoon this machine can be dropped off and to call or text his cell if any questions. His door will be unlocked.	Add Attachment
Katie Halvorson	Apr 29, 2015 10:16 AM	503-422-6916 He would like to know what the updates are on this. Monday at 2 is when he needs it done by.	Add Attachment
Shandelle Plasker	Apr 27, 2015 04:20 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Apr 27, 2015 03:58 PM	Gone for the day - I'll check in with him on Wednesday if we don't hear back sooner.	Add Attachment
Ruby Tidwell	Apr 27, 2015 03:29 PM	Sounds like the it did not update successfully. I am having him restart and attempt it again; if it gets stuck he will call and I (or someone else) can go take a look.	Add Attachment
Ruby Tidwell	Apr 27, 2015 02:33 PM	Performed install. The update was taking a while, but all seems well. He will call if the update doesn't finish.	Add Attachment
Ruby Tidwell	Apr 27, 2015 01:52 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Apr 27, 2015 01:49 PM	Task reassigned to Nick Moore.	Add Attachment
Kevin Thibeault	Apr 27, 2015 01:49 PM	He is in his office today until 5 o'clock.	Add Attachment
Nick Moore	Apr 27, 2015 01:49 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Apr 27, 2015 10:12 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Apr 27, 2015 09:08 AM	He called to say he will be here 2-5	Add Attachment
Tricia Flaherty	Apr 23, 2015 02:03 PM	W#20080832 was cleared OFF in January so no need to track down and uninstall there	Add Attachment
Tricia Flaherty	Apr 23, 2015 01:57 PM	Installer and info on transfer can be found at: T:\FileMaker\FileMaker Pro\Filemaker Pro 12 He indicated that he would be at WOU on Monday afternoon as I teach Mondays at 5:00 pm. Please email and arrange a meeting time.	Add Attachment