Service Request Ticket - # 56706

Service Request Ticket - # 56706

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Service Request Information

CONTACT	Name	Broeg, Bob	Date	Apr 23, 2015 02:27 PM
	Department	Computer Science Division	Phone	88996
	Location		Email	broegb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130877 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43J7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43J7V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:94:22

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 30, 2015 09:33 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Apr 30, 2015 09:33 AM	setup	Add Attachment
Megan Thibeault	Apr 29, 2015 09:56 AM	**This is an email** Bob, Does 9am tomorrow work for you?	Add Attachment
Megan Thibeault	Apr 27, 2015 09:24 AM	**This is an email** Bob, Let me know once your files have been moved and then I will let you know what works with my schedule. Thank you, Megan	Add Attachment
Megan Thibeault	Apr 27, 2015 09:24 AM	**This is an email** You can always look on my web page, see the URL below, to see what my schedule is. I will need to save many of my class files off the hard drive, so I will try to do that tomorrow. Bob	Add Attachment
Megan Thibeault	Apr 27, 2015 09:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 27, 2015 09:15 AM	**This is an email** Bob, I have a new computer for you to be setup. I was wondering what your schedule looks like for this week. It shouldn't take me long to take the old machine out and replace it with the new machine. If there are files saved locally we will need to make sure those get moved. Let me know if you have any questions. Thanks, Megan	Add Attachment
Megan Thibeault	Apr 27, 2015 08:24 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Apr 24, 2015 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 24, 2015 02:20 PM	Joined to domain, ran updates, added user as admin, installed Sophos, etc. Ready for deployment	Add Attachment
Ruby Tidwell	Apr 24, 2015 12:12 PM	Started image	Add Attachment
Ruby Tidwell	Apr 24, 2015 12:01 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Apr 23, 2015 02:27 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Bob Broeg in ITC 310F. The WOU # of the new computer is 20130877 and the new monitor is 20130957. The WOU # of the old computer is 20070548 and the old monitor is 20071004. The new equipment is on the GFA shelf in the hallway.	Add Attachment