Service Request Ticket - # 56708

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2015 03:39 PM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100804[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. J0DZDP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273

Wired NIC BC:30:5B:D8:4E:9A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Apr 30, 2015 02:06 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Apr 30, 2015 02:06 PM 
I got the Acrobat DC to serialize and go out of
Trial mode on this station
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Tricia Flaherty Apr 28, 2015 04:26 PM 
****This is an email****
Hello Patrick,

I have been looking into the issue that came up
with getting your license of Adobe Creative Cloud
to "serialize"  on your student
workstation(W#20100804). 
    It appears that the new version of Acrobat(now
called Acrobat DC) is not compatible with the
serialization file that we were using so I have
had to create a new one for Acrobat DC
specifically.  I have tested it on a workstation
in our office and have gotten it to take the
Acrobat DC out of trial mode and would like to
arrange a time when we could get back to the
workstation to try it there so it will no longer
be an issue.   Let me know what time works best
for you or your student worker, or if their is
other staff that can let us into the location.

Tricia Flaherty
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Lexie Widmer Apr 23, 2015 05:03 PM 
The student is cfreedman13
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Lexie Widmer Apr 23, 2015 05:03 PM 
Task reassigned to Tricia Flaherty.
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Lexie Widmer Apr 23, 2015 05:03 PM 
The station is in the back left once you enter the
room.  The specific symptom is that a trial/buy or
activate window pops up in Adobe Acrobat DC.
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Lexie Widmer Apr 23, 2015 04:01 PM 
Task reassigned to Lexie Widmer.
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Ryan Ripp Apr 23, 2015 03:39 PM 
****This is an email****
I had a Adobe cloud based software suite added 
to a computer (#20100804) at the beginning of 
this month. The UCS tech added it and said that 
it was a trial license that lasted a year 
however, I am currently getting a warning that 
the trial will expire in 20 days from today. 
Please remedy as soon as possible.
Thanks,
Pat
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