Service Request Ticket

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Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Apr 24, 2015 09:59 AM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140326 (opens in a new window)	Bldg/Room	ITC 205C
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	SD25NH0F2F8J9	Location	Ben Hays to replace W#20101414
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0095622, TRANSFER from W#20101414 Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771
	Wired NIC	88:63:DF:AC:81:A3
	Wireless NIC	0C:4D:E9:BD:94:B6
	Bluetooth NIC	88:63:DF:AC:81:A4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 29, 2015 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 29, 2015 01:46 PM	She was able to login to the keychain. Reset the default Keychain just in case. Verified and repaired disk permissions and verified the disk. Ran system updates and restarted. Seems to be back to normal.	Add Attachment
Ruby Tidwell	Apr 29, 2015 01:00 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Apr 29, 2015 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 29, 2015 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 29, 2015 10:36 AM	She is having the same problem with the loading bar this time. A keychain message came up and she cant type in the box to fix it. It just keeps spinning.	Add Attachment
Nick Moore	Apr 24, 2015 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Apr 24, 2015 10:53 AM	The device was unable to boot in normally so I loaded recovery and ran first aid on the disc. after that was completed the device still wouldn't boot so I ran the device in safe mode then reset the pram after that the device is working normal.	Add Attachment
Ruby Tidwell	Apr 24, 2015 10:49 AM	Task reassigned to Nick Moore.	Add Attachment
Ruby Tidwell	Apr 24, 2015 10:44 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Apr 24, 2015 10:00 AM	If she steps out for whatever reason, she will leave her door unlocked and you can work on her computer.	Add Attachment
Katie Halvorson	Apr 24, 2015 09:59 AM	Her computer said needed to have some updates done and when she restarted to do the updates, it won't come back on. It is stuck on the start up screen. She can't even get to the ctrl-alt-delete page. She is around all day.	Add Attachment