Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 24, 2015 12:15 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120362 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
	Serial No.	BKKRVV1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016
	Wired NIC	90:B1:1C:60:AB:82

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 24, 2015 12:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 24, 2015 12:59 PM	Granted them admin rights on their computers and let them know to contact us when they are no longer student workers so we can remove the admin rights.	Add Attachment
Ruby Tidwell	Apr 24, 2015 12:37 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Apr 24, 2015 12:34 PM	Jenna Beresheim She is having the same problems. She is in TODD 233 as well. She is in till 5 today.	Add Attachment
Katie Halvorson	Apr 24, 2015 12:15 PM	Leanne Cook She is trying to install software and it says she needs admin rights. She works for TRI. She is in TODD233. She is in till 3 today.	Add Attachment