Service Request Ticket - # 56719

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2015 03:42 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141174[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9H6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9H6LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:6B:9C

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Apr 27, 2015 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Apr 27, 2015 11:25 AM 
I restored the ipad to factory and updated the ipad to be ready to 
be checked out. then returned the ipad to Janeanne.
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Nick Moore Apr 24, 2015 04:47 PM 
I was unable to open the ipad after updating it in recovery mode 
after talking with Janeanne I decided restore the device using 
recovery mode. after I did that I restored it using the back up on 
the UCS icloud account I also will be using this ipad to create a 
new updated back up for future times.
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Shandelle Plasker Apr 24, 2015 03:42 PM 
This ipad is made for students to check out. when 
the student turned it on the screen stayed black 
with the apple logo showing but never loaded.
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