Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Apr 27, 2015 08:24 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110530 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	8L9MYRI	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013
	Wired NIC	D4:BE:D9:8B:63:9D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Apr 29, 2015 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 28, 2015 08:44 AM	is this still an issue or should it be closed?	Add Attachment
Vikas Sharma	Apr 27, 2015 11:42 AM	reinstall it and it worked	Add Attachment
Katie Halvorson	Apr 27, 2015 10:07 AM	She called to say that the same error is still showing up and having problems.	Add Attachment
Vikas Sharma	Apr 27, 2015 08:57 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Apr 27, 2015 08:24 AM	She had purchased the Adobe license and when she got on it this morning, it asks if she wants to continue using the trail. She can hit yes and continue to work but she's worried about the trial version not being right. She is around till 130 today.	Add Attachment