Service Request Ticket - # 56726

Service Request Information

CONTACT Name Toray, Tamina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2015 01:17 PM
Department Behavioral Sciences Division Phone 88712
Location Email torayt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131025[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR211F8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D5:7D:2C


Wireless NIC 88:63:DF:8C:13:01


Bluetooth NIC 88:63:DF:8C:13:02

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 05, 2015 12:42 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 05, 2015 12:42 PM 
Delivered 5/5/2015.  Added her as admin, added 
her 3 printers, her H and I drives, copied over 
her bookmarks. had her login and run updates from 
App Store.
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John Rushing May 04, 2015 03:19 PM 
Delivery scheduled for 11am 5/5/2015.
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John Rushing May 04, 2015 01:57 PM 
left VM to schedule delivery.
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Megan Thibeault Apr 29, 2015 01:02 PM 
Task reassigned to John Rushing.
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Ruby Tidwell Apr 29, 2015 11:50 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Apr 29, 2015 11:50 AM 
Ran updates, installed sophos, firefox, chrome, 
flash, shockwave, silverlight, munki, mso 2011, 
java, etc., set home pages

Back on the counter & ready for deployment
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Ruby Tidwell Apr 29, 2015 11:04 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Apr 27, 2015 02:34 PM 
Performed clean install and joined to domain; 
still needs everything set up
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Sarah Pettigrew Apr 27, 2015 01:17 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Tamina Toray in TODD 341. The WOU # of the new iMac is 
20131025[Edit Inv] and the old computer is 20101416[Edit Inv]. She will want 
Yosemite installed as her previous problem was ignoring "updates". 
The new equipment is on the counter in ITC 008.
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