Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Apr 27, 2015 03:46 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110414 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	wrong - D25N713ZF8J8	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:99:AC
	Wireless NIC	E4:CE:8F:67:92:BC
	Bluetooth NIC	34:51:C9:F2:D5:FC

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Apr 28, 2015 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Apr 28, 2015 11:25 AM	Could not re-create the issue. Cleared the PRAM. Told Mr. Tankersley that if the issue happens again to call us right away to have a tech come by and see the issue as it's happening.	Add Attachment
Miles Rakestraw	Apr 28, 2015 11:05 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Kevin Thibeault	Apr 27, 2015 03:46 PM	**This is an email** Two iMacs in ITC 103 are acting strangely. When switched on, they sit with a spinning wheel without ever really booting up. After several power cycles, this sometimes resolves itself, but later the problem returns unexpectedly. Could you please take a look at these machines: 20110414 and 20110400. Thank you.	Add Attachment