Service Request Ticket - # 56735

Service Request Information

CONTACT Name Person, Zachary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2015 08:29 AM
Department Admissions Office Phone 88199
Location Email personz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110921[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BT05V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:11:50

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Apr 29, 2015 09:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Miles Rakestraw Apr 29, 2015 09:58 AM 
Task reassigned to Miles Rakestraw.
 Add Attachment
Miles Rakestraw Apr 29, 2015 09:58 AM 
He reverted Java back to 7u75 on his own. Banner
is working properly.
 Add Attachment
Zach Myers Apr 28, 2015 01:14 PM 
Left VM
 Add Attachment
Babatunde Idahor Apr 28, 2015 01:09 PM 
Task reassigned to UCS Tech.
 Add Attachment
Babatunde Idahor Apr 28, 2015 09:38 AM 
Zach was out on a break.I'll check in with him 
later on in the day.I left a message for him at 
the front desk.
 Add Attachment
Megan Thibeault Apr 28, 2015 09:05 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Megan Thibeault Apr 28, 2015 09:01 AM 
Task reassigned to UCS Tech.
 Add Attachment
Megan Thibeault Apr 28, 2015 09:01 AM 
 uninstall Java 8 and reinstall java 7u75
Add Attachment
Meghann Thilberg Apr 28, 2015 08:29 AM 
He is unable to access banner on any browser on
his computer this morning.
 Add Attachment