Service Request Ticket - # 56746

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2015 03:57 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 29, 2015 09:40 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 29, 2015 09:40 AM 
Ink issue fixed. Needed metered ink pin
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Megan Thibeault Apr 28, 2015 04:54 PM 
Task reassigned to Megan Eichler.
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Ryan Ripp Apr 28, 2015 03:57 PM 
Chris called in and the printer that's in the 
24-Hour room in the library is malfunctioning. 
When inputting the ink cartridges they are 
getting an error message saying that it is the 
wrong type of ink, when in fact it is the 
proper kind. His callback number is 88899.
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