Service Request Ticket - # 56750

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2015 09:23 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Apr 29, 2015 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Apr 29, 2015 10:21 AM 
Cleaned and restarted. Worked fine.
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Vikas Sharma Apr 29, 2015 09:47 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Apr 29, 2015 09:23 AM 
Every print job is jamming.  When they take out
the paper it asks for a "cleaning sheet" and he
isn't sure what that is.  He has tried taking the
paper out and putting less in but it just keeps
jamming.

Lab-24hour printer
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