Service Request Ticket - # 56752

Service Request Information

CONTACT Name Manoogian, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2015 10:26 AM
Department Behavioral Sciences Division Phone 14201
Location Email manoogim@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130656[Edit Inv] (opens in a new window) Bldg/Room TODD 305
Service Tag 8FMBL02 Description Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
Serial No. 8FMBL02 Location Behav. Sci Research Lab

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093704, MAXQDA Network License/edu Win/Mac rel. v.11.0.8 from VISA2013003968, ATLAS.ti v.7 Educational Multi-User License from VISA2013003967, and SPSS/AMOS Campus ed. from Student Tech license from P0090938, Express Scribe Pro from VISA2013004041 for use with USB foot pedals

Wired NIC 34:17:EB:97:DE:66


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public

Entered by Date Memo
Miles Rakestraw Apr 29, 2015 12:00 PM
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Apr 29, 2015 12:00 PM
Ran Malware bytes had a bunch of malware.  After
clean up PC seems to be running better. I told
Margaret that if they have any more issues to call
us and we would more than likely have to re-image.
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Miles Rakestraw Apr 29, 2015 11:27 AM
Task reassigned to Miles Rakestraw.
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Katie Halvorson Apr 29, 2015 10:26 AM
Computer will start running programs that she
doesn't run and then it will freeze up the
computer and she has to use task manager to exit
out.  Se said it can be any random software that
gives the problem.

Computer is in TODD305.  Linda kunze can let you
in if she isn't there.
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