Service Request Ticket - # 56755

Service Request Ticket - # 56755

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Service Request Information

CONTACT	Name	Amerson, Ingrid	Date	Apr 29, 2015 02:15 PM
	Department	The Research Institute	Phone	88334
	Location		Email	amersoi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20140570 (opens in a new window)	Bldg/Room	TODD 119
	Service Tag		Description	Apple iPad Air 2 Wi-Fi 64GB - Space Gray#MGKL2LL/A
	Serial No.	DMQP3S8CG5VW	Location	Childhood Development Center
	CPU	A8X chip w/ 64‑bit, M8 motion coprocessor
	OS	iOS 8	Software
	Wireless NIC	74:81:14:71:18:E6
	Bluetooth NIC	74:81:14:71:18:E7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	May 20, 2015 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	May 20, 2015 12:34 PM	delivered and invoice turned in.	Add Attachment
Nick Moore	May 20, 2015 10:45 AM	I set up the ipads with pages keynote and numbers using the ucsappstore@wou.edu apple id to log in and down load them. then logged off. They are ready to be delivered.	Add Attachment
Nick Moore	May 18, 2015 01:31 PM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	May 18, 2015 01:31 PM	i spoke with ingrid earlier today. She said that she doesn't know exactly what she needs on the tablets as of right now besides a word processor type application. so I let her know the department can create an apple id and add apps whenever needed and that I would find a word app for them before we deliver them I am looking for one that will work as of right now.	Add Attachment
Tricia Flaherty	May 14, 2015 10:05 AM	**This is an email** Hello Ingrid, I have put the iPads on a UCS service Request(SR#56755) and a UCS Tech should be contacting you soon to discuss configuration and best practices. I will pass along this email to them so they know you are ready to receive them. Tricia	Add Attachment
Tricia Flaherty	May 14, 2015 10:03 AM	**This is an email** Hi Trish Let me know when the iPad are in. We can set up times to get them set up. More than one person per iPad will be using them so we might want to do the set up at a staff meeting. Ingrid	Add Attachment
Nick Moore	May 01, 2015 10:40 AM	updated and ready to have Ingrid's apps installed when we have been in contact with her and know what she needs. set them back on the shelves across from the restroom.	Add Attachment
Sarah Pettigrew	Apr 29, 2015 02:15 PM	NEW EQUIP SETUP: Three iPad Airs need to be setup and delivered to the Child Development Center in TODD 119. The WOU #s are 20140571, 20140571 and 20140572. Ingrid is out this week and next week, and may not respond until she is back. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment