Service Request Ticket - # 56759

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2015 03:44 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20120571[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson WorkForce DS-6500 Document Scanner #B11B205221
Serial No. PWTZ000873 Location PDR
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Apr 30, 2015 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Apr 30, 2015 12:54 PM 
Scanner had a piece of tape that guides the paper
for the feeder pulling up.  This was causing the
paper to snag.  Cut the snag off, the scanner is
now feeding paper without issue.
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Miles Rakestraw Apr 30, 2015 09:58 AM 
Task reassigned to Miles Rakestraw.
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Kevin Thibeault Apr 29, 2015 03:44 PM 
She called in stating that her scanner in her
office is ripping the top of the paper when
putting it in the feeder and it is causing
jamming. She would like someone to stop by
whenever possible.
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