Service Request Ticket

Service Request Information

CONTACT	Name	Lydum, Randi	Date	Apr 30, 2015 11:34 AM
	Department	Athletics	Phone	88121
	Location		Email	lydumr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:92

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	May 04, 2015 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	May 04, 2015 11:24 AM	helped Jim set up his account with wou. then updated his system and showed him how to log in and use the wou protal.	Add Attachment
Nick Moore	May 04, 2015 10:35 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	May 04, 2015 10:24 AM	left VM. going to walk over and see if they are there.	Add Attachment
Katie Halvorson	May 01, 2015 12:35 PM	Jim is around Monday morning or Tuesday after 8. 88068 is Jim's contact	Add Attachment
Miles Rakestraw	Apr 30, 2015 12:59 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Apr 30, 2015 12:59 PM	Called and she said that this will more of a setup for the new staff rather than training. She will be calling back with the w# for the computer to be set up and a good time for a tech to come by to assist.	Add Attachment
Miles Rakestraw	Apr 30, 2015 11:51 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Apr 30, 2015 11:34 AM	There is a new worker over in NPE 209 by the name of Jim Shaw. Randi Lydum, who is his supervisor, would like someone to come over next week in order to train the new employee how to operate his new computer system. Contact info: lydumr@mail.wou.edu.	Add Attachment