Service Request Ticket

Service Request Information

CONTACT	Name	Love, Tommy	Date	Apr 30, 2015 03:08 PM
	Department	Advancement & Foundation	Phone	88134
	Location		Email	lovet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130878 (opens in a new window)	Bldg/Room	COT
	Service Tag	43F7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F7V12	Location	student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8E:05

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 07, 2015 02:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	May 07, 2015 02:31 PM	Delivered on 5/7/2015.	Add Attachment
John Rushing	May 07, 2015 08:01 AM	Scott K. Backed up all of Tommy's local files to USB stick.	Add Attachment
John Rushing	May 06, 2015 03:24 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	May 06, 2015 03:24 PM	Scheduled or 1pm on 5/7/2014	Add Attachment
Megan Thibeault	May 04, 2015 08:52 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	May 01, 2015 01:01 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 01, 2015 01:01 PM	Ready for deployment	Add Attachment
Ruby Tidwell	May 01, 2015 12:19 PM	Renamed, joined to domain, ran updates on windows, flash, shockwave, iTunes, reader, installed Sophos, drivers, added as admin, etc.	Add Attachment
Vikas Sharma	May 01, 2015 08:43 AM	Started the image.	Add Attachment
Sarah Pettigrew	Apr 30, 2015 03:08 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Tommy Love in COT 222. The WOU # of the new computer is 20130878 and the new monitor is 20130958. The WOU # of the old computer is 20091511 and the old monitor is 20091518. You can also contact Scott Killip if Tommy Love is not available. The new equipment is on the GFA shelf in the hallway.	Add Attachment