Status changed from (7) Waiting for Contact to (5) Completed

Removed Norton Product Installer.  This was
localized to Ranjit's user profile.  I also
deleted his user profile.

Added Scott Killip (killips) as a local admin.

Task reassigned to Dale Goodell.

Audit of setup with Ranjit: Staff image OK;
machine rename OK; activate Windows OK; bound to
MASH OK; move in AD (Dale) OK; login with own
credentials OK; studenttechs admin OK; device
manager OK; Sophos OK; ran gpupdate /force OK;
windows updates, up-to-date; browsers up-to-date;
plugins up-to-date; 

Task reassigned to Dale Goodell.

********************************************************************
Please join to AD and ready to Deploy

*******************************************************************

Task reassigned to Ranjit Kayastha.

Jan has just sent an email requesting that the 
ticket be re-opened due to the fact that the 
computer is still not working.

Did several troubleshoot on the system and it
worked.I was able to re-image the system and it
had been deliver to the user. Tested the system
upon completion, it works just fine.

In AD

*******************************************
Please join to AD.

*******************************************

All updated need to be added to the AD.Other than 
that ready to return.

Task reassigned to Ranjit Kayastha.

Please reimage 20130879-make sure to contact the
user before blowing away their profile in case
they have anything saved locally. 

****This is an email****
Megan and UCS Help Desk ---

ISSUE:
What's happening is more than a botched profile. 
 Even after Dyl came and blew away old User
Profile.  Lexi's Excel opening files rate is below
30%; not 0% but effectively crippled.

BACKGROUND:
Note:  WOU# 20130879 is the one of two PC recently
GFA'd for Gift Processing.  Upon after initial
delivery, Lexi's PC was the one that was "set-up"
when Raina's (the PC with no issues) was the PC
you had to image afterwards.  Lexi's PC has been a
problem since day one. Lexi has moved to Raina's
PC as a test and Excel consistently opens files 100%. 

REQUEST:
Please re-image this PC.  WOU# 20130879

USER'S SCHEDULE:
Lexi works between 8am-10am Monday-Friday


Scott

completed and setup

****This is an email****
Yes. 1:30.

 

Jan

Task reassigned to Megan Eichler.

Renamed, joined to domain, ran updates on 
windows, flash, shockwave, iTunes, reader, 
installed Sophos, drivers, added as admin, etc.

Ready for deployment

NEW EQUIP SETUP: (GFA) Two Dell computers and monitors need to 
be setup and delivered to the Gift Processing Student Station in COT 
203. The WOU #s of the new computers are 20130879 and 
20130880. The WOU #s of the new monitors are 20111074 and 
20111075. The WOU #s of the old computers are 20090943 and 
20090944. The old monitors (W# 20090989 and 20090990) will be 
kept for a dual display setup. The new equipment is on the GFA 
shelf in the hallway.