Service Request Ticket

Service Request Information

CONTACT	Name	Tolley, LaRon	Date	May 01, 2015 08:58 AM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090297 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN4CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:34:D0:C8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 13, 2015 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	May 13, 2015 11:30 AM	his GFA replacement was performed under SR#56803	Add Attachment
Tricia Flaherty	May 01, 2015 12:37 PM	LaRon has been sent email with replacement options and has also called me to discuss software wtc. He wants to think about this over the weekend and then get back with me regarding his choice. TRICIA	Add Attachment
Tricia Flaherty	May 01, 2015 12:36 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Vikas Sharma	May 01, 2015 09:38 AM	Task reassigned to Dyl Karbia.	Add Attachment
Vikas Sharma	May 01, 2015 09:23 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	May 01, 2015 08:58 AM	Whenever he is tries to open a document from his H: drive, it says it can't find the path. He tries to use the recent documents on whatever software he is using and it says that it cant be found. He has tried restarting and it happens everyday. He gets the same error when he tries to get it on the H: drive. He is only in till noon today.	Add Attachment