Service Request Ticket

Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	May 04, 2015 10:11 AM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel Core i7 #Z0PG
	Serial No.	D25LP190F8JC	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092469, Adobe CS6 Master Coll. from P0092469, ScreenFlow 4 from VISA2013003797; Gifox Pro v2.* VISA2019010246 Order11599 SR#;

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 12, 2015 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 12, 2015 11:22 AM	Back from the apple store, all setup	Add Attachment
Ruby Tidwell	May 08, 2015 11:14 AM	Dave fixed the I drive folder (SR# 56791)	Add Attachment
Megan Thibeault	May 04, 2015 02:49 PM	Have to take the machine in, need to talk to Bill first.	Add Attachment
Ruby Tidwell	May 04, 2015 12:01 PM	https://discussions.apple.com/thread/5717518? start=0&tstart=0 http://techquarium.com/gallery2z/d/53187- 2/DSC_2930.jpg	Add Attachment
Vikas Sharma	May 04, 2015 11:40 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	May 04, 2015 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	May 04, 2015 10:44 AM	Went there and the MAC stand is not working, its a hardware issue.	Add Attachment
Vikas Sharma	May 04, 2015 10:14 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	May 04, 2015 10:11 AM	**This is an email** Hi, I have been asked to start a work request for the following issues in ITC 204/205: 1. Weiwei Zhang needs access to the office's I drive folder (groupa.wou.edu\groupa\cai) 2. The faculty workstation Mac screen no longer stays upright--it's a fairly new machine, so it should still be under warranty if the issue is not easily resolved on campus. Please don't hesitate to let me know if you have any questions. And thanks for your help! Elayne -- Elayne Kuletz	Add Attachment