Service Request Ticket - # 56796

Service Request Information

CONTACT Name Jones, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2015 10:51 AM
Department Admissions Office Phone 88594
Location Email jonesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110922[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25715V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:23:8B:5D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 06, 2015 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 06, 2015 11:47 AM 
Checked in today - he does not have any more 
popups and his computer is running much more 
quickly.  He will call if they come back.
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Ruby Tidwell May 04, 2015 11:33 AM 
Uninstalled those programs and started 
Malwarebytes scan.  I gave him some information 
on what to do/look for as well as some next 
steps.  He will give us a call back if he is 
still experiencing problems after the scan 
finishes.
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Ruby Tidwell May 04, 2015 11:14 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson May 04, 2015 10:51 AM 
Computer is running really slow and will freeze
when he is on the internet.  There is also a
program that keeps popping up and asking to scan
his computer.  It is called mypcbackup and
360security center and he would like it taken off
his computer as well.

He is around all day today except 1-2.
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