Service Request Ticket - # 56804

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2015 01:47 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130078[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MU
Serial No. SC1ML406VDV31 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091311

Wired NIC 10:DD:B1:EB:9B:CD


Wireless NIC A8:BB:CF:09:C8:16


Bluetooth NIC A8:BB:CF:09:C8:17

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 04, 2015 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 04, 2015 01:55 PM 
Flash needed to be updated to watch the video - 
updated flash.
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Kevin Thibeault May 04, 2015 01:47 PM 
A laptop and the info desk was rented out and the
student tried watching a movie on the computer. It
then asked for the Admin username and password to
continue.
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