Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	May 04, 2015 01:50 PM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130882 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43P9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43P9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8C:DD

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 11, 2015 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 11, 2015 11:27 AM	setup	Add Attachment
Megan Thibeault	May 07, 2015 01:45 PM	10:15 Monday	Add Attachment
Megan Thibeault	May 07, 2015 09:01 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	May 06, 2015 12:44 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 06, 2015 12:44 PM	Vikas finished setup - Back on the shelf and ready for deployment	Add Attachment
Ruby Tidwell	May 04, 2015 02:14 PM	Started image	Add Attachment
Sarah Pettigrew	May 04, 2015 01:50 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Amanda Bales in ITC 111 Mailroom. The WOU # of the new computer is 20130882 and the new monitor is 20130961. The WOU # of the old computer is 20091120 and the old monitor is 20091122. The equipment is on the GFA shelf in the hallway.	Add Attachment