Service Request Ticket

Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	May 04, 2015 03:15 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130884 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43L7V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:86:4D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 18, 2015 03:23 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	May 18, 2015 03:23 PM	Delivered on 5/18/2015.	Add Attachment
John Rushing	May 18, 2015 09:22 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	May 18, 2015 09:22 AM	Scheduled for 2pm on 5/18/2015	Add Attachment
John Rushing	May 11, 2015 08:39 AM	sent email to setup delivery time.	Add Attachment
Megan Thibeault	May 07, 2015 09:01 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	May 06, 2015 04:01 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 06, 2015 04:01 PM	Zach set up - ready to deploy	Add Attachment
Tricia Flaherty	May 06, 2015 02:48 PM	He stopped by Office wondering when the install would happen... I let him know it was in the image process and that one of the UCS techs will be contacting to arrange setup and deliver when it was ready. He said after today he is gone until next week	Add Attachment
Ruby Tidwell	May 06, 2015 12:16 PM	Started image	Add Attachment
Sarah Pettigrew	May 04, 2015 03:15 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Isidore Lobnibe in HSS 110B. The WOU # of the new computer is 20130884 and the new monitor is 20130963. The WOU # of the old computer is 20101149 and the old monitor is 20101189. The new equipment is on the GFA shelf in the hallway.	Add Attachment